Frequently Asked Questions

We primarily service Edmonton and surrounding areas in Alberta, Canada. We can travel up to 50km from Edmonton for events. For events outside this range, additional travel fees may apply. Contact us to discuss your specific location.

In Your Face Photo Booth has been creating unforgettable memories for over 5 years. We've served hundreds of events and continue to be Edmonton's premier photo booth rental service.

All packages include: unlimited photo sessions during rental period, choice of backdrop, standard prop selection, on-site attendant, digital gallery access, and custom print design layouts. Specific features vary by booth type.

Yes, we carry comprehensive liability insurance for all our equipment and services. We can provide certificates of insurance upon request for venues that require them.

You can reach us by phone at 780-232-3399 or email at inyourfacepb@gmail.com. We typically respond within 24 hours. Weekend emails may wait until Monday as our attention is focused on providing excellent service to our booked events.

Photos can be instantly emailed, texted, or AirDropped to guests during the event. We also provide a private online gallery accessible after your event with all photos for easy downloading and sharing.

Yes! All our packages include a friendly, professional on-site attendant who will help guests use the booth, manage props, and ensure everything runs smoothly throughout your event.

Absolutely! We can create custom print layouts with your event details, logos, colors, and themes. Custom templates are included in most packages and help make your event truly unique.

We recommend booking 2-3 months in advance, especially for weddings and events during peak season (spring through fall). However, we often have availability with shorter notice, so don't hesitate to contact us even for last-minute events.

Our packages start at $500 for mobile booths and range up to $1200 for premium 360° overhead booths. Final pricing depends on booth type, rental duration, location, and any add-ons. Contact us for a detailed quote based on your specific needs.

We require a 50% deposit to secure your booking, with the remaining balance due 7 days before your event. We accept cash, check, e-transfer, and major credit cards for your convenience.

Cancellations made 30+ days before the event receive a full refund minus a $50 processing fee. Cancellations 14-29 days prior receive a 50% refund. Cancellations within 14 days are non-refundable, though we may allow date changes subject to availability.

If we don't have another event immediately following yours, we can often extend your rental time for $150 per additional hour. Extensions are subject to availability and must be arranged with your attendant during the event.

Yes! We offer attractive discounts for events requiring multiple photo booths. Contact us with your specific needs, and we'll create a custom package that provides excellent value for your multi-booth event.

Space requirements vary by booth type. Most traditional booths need approximately 8x8 feet. Our mobile booth requires minimal space and can work in tighter areas. 360° booths typically need 10x10 feet. We'll work with you to find the best setup for your venue.

We need access to a standard 110V electrical outlet within 50 feet of the setup location. If power isn't available nearby, we can provide extension cords. For outdoor events, please ensure weather protection for equipment.

Most booths take 30-45 minutes to set up. 360° booths require up to 3 hours for proper installation and calibration. We arrive well before your event starts to ensure everything is ready when your guests arrive.

Yes, we can accommodate outdoor events! We require a covered area (tent, pavilion, etc.) to protect equipment from weather. The covered area should be level, have access to power, and provide adequate space for safe operation.

All packages include our standard prop collection: hats, glasses, signs, and fun accessories. We can customize props for your event theme. The "Double the Props" add-on ($75) provides twice the selection for larger events.

We maintain backup equipment and have contingency plans for technical issues. Our attendants are trained to troubleshoot and resolve most problems quickly. In the rare event of major equipment failure, we'll work to minimize disruption and provide appropriate compensation.

While not required for basic operation, wifi access enhances features like instant photo sharing and real-time gallery updates. For venues without wifi, we can provide mobile hotspot solutions to ensure full functionality.

Absolutely! Weddings are one of our specialties. We understand the importance of your special day and work seamlessly with your wedding timeline. We can coordinate with your photographer and DJ to ensure perfect integration into your celebration.

Yes! We provide professional photo booth services for corporate events, holiday parties, product launches, trade shows, and team building events. We can incorporate your company branding and provide a fun way to engage employees and clients.

Definitely! Kids love photo booths, and we have age-appropriate props and themes. Our attendants are great with children and ensure everyone has a safe, fun experience. We can adjust booth height and provide kid-friendly props for younger guests.

Absolutely! Graduation parties are perfect for photo booths. We can create custom templates with graduation themes, school colors, and the graduate's name. It's a great way to capture memories with friends and family on this important milestone.

Yes, we're happy to support community fundraising events and charitable organizations. We offer special pricing for registered non-profits and can help make your fundraiser more engaging and memorable for attendees.